EXCHANGE POLICY

At Arven Leather, every piece is made with care and attention to detail. We want you to feel confident in your purchase, which is why we offer exchanges within 3 days of receiving your order, subject to the conditions below.

ELIGIBILITY

An exchange may be requested if you receive:

• A wrong item

• A damaged item

• A wrong colour item

For approved exchanges relating to these issues, Arven Leather will cover the exchange shipping costs.

EXCHANGE CONDITIONS

To be eligible for an exchange, the item must be:

• Unused

• In its original condition

• In its original packaging

Customized or personalized items are not eligible for exchange.

NATURAL LEATHER VARIATION

Every piece of genuine leather is naturally unique.

Slight variations in colour, texture, grain, and finish are natural characteristics of genuine leather and contribute to the individuality of each Arven Leather piece.

These natural variations are not considered defects or wrong-colour items.

HOW TO REQUEST AN EXCHANGE

Please contact Arven Leather within 3 days of receiving your order.

To help us review your request promptly, please provide:

1. Your order number

2. Clear photos and/or videos of the item

3. A brief description of the issue

Once we receive your request, our team will review the details and guide you through the exchange process.

EXCHANGE SHIPPING

For approved exchanges involving a wrong item, damaged item, or wrong colour item, Arven Leather will cover the exchange shipping costs.

CONTACT US

Have a question about your exchange?

Our team is here to help. Please contact Arven Leather with your order details, and we’ll be happy to assist.